PRICING / PROPOSED
Avencrest proposes progressive, one-off commercial debt recovery packages. Start with a phone call and email, add a formal collection letter, or include an authorised business-premise visit. No monthly subscription is required.
ONE ACCOUNT / THREE OPTIONS
Each bundle covers one commercial debtor account per instruction. All activity is recorded and reported to the creditor. The higher tiers contain every step from the preceding tier.
£19 / account
A measured first approach to an overdue commercial balance.
£39 / account
Adds a physical letter for accounts that require further written follow-up.
£149 / account + commission*
An extended collection route including a creditor-approved commercial visit.
What “one phone call” means: one authorised outbound call attempt with a recorded outcome, not a guaranteed live conversation. Letters are standard non-solicitor commercial demands by post. All steps are subject to accuracy checks, fairness, the creditor's authority and a suitable account assessment. Packages are not an entitlement to enforcement action.
Estimate package costs locally: use the free non-binding quote estimator for up to 99 accounts. Larger cohorts require a tailored contract quotation. It does not submit account details.
INDIVIDUAL SERVICES
| Service | Included work | Proposed rate |
|---|---|---|
| Collection telephone call | One authorised outbound attempt and recorded outcome | £15 |
| Collection email | One approved standard email reminder with case record | £4 |
| Standard posted letter | One approved standard commercial demand, UK standard postage and case note | £25 |
| Tailored recovery letter | One individually drafted non-solicitor letter, issue and record | £45 |
| Commercial field visit | One authorised business-premise attendance and written outcomeTravel outside an agreed service area requires prior approval of any surcharge. | £120 |
| Collection commission | Only where separately agreed on attributable funds actually receivedApplicable rate, attribution window and payment-plan treatment agreed in writing. | From 1% / negotiable |
| Solicitor-issued demand | Prepared/issued by a separately instructed authorised solicitor; not an Avencrest in-house solicitor service | POA |
| Ongoing credit control / large volumes | Bespoke creditor-led contact programmes and/or regional field assignments | POA |
* Commission: The Complete package proposes a recovery commission starting from 1%, but the actual rate is negotiable and only applies if expressly agreed in writing. Commission is based on verified attributable payments received, not promises to pay. No commission or collection cost is automatically charged to the debtor. All prices exclude VAT where applicable and are indicative pre-launch proposals.
Avencrest may consider case-volume discounts, tailored outsourced credit-control services, white-label recovery assignments and hybrid contracts combining activity fees with commission. A success-only or enhanced aged-debt commission arrangement would require separate risk review and a signed agreement; it is not an unconditional published offer.
Understand commission-based structures · Bulk recovery · Ongoing outsourced credit control
OUR DELIVERY MODEL
Agree the instructed package and authority; check invoices, debtor status, payment history, disputes and appropriate contact details.
Make the approved call attempt, issue one standard reminder, record contact and flag genuine issues to the creditor.
Where the Standard or Complete package is appropriate, issue a clear commercial collection letter after account checks.
Complete includes one authorised commercial-premise visit, subject to risk and suitability assessment. No bailiff or enforcement powers.
Record attempted contacts, replies, payment arrangements, disputes and next actions. The creditor receives a documented summary.
Use secure systems, approved staff, documented data-handling terms and appropriate restrictions on subcontractors.
We propose a centralised, dedicated collections desk with trained UK-based operators. Carefully vetted freelance support may be used only with appropriate instructions, confidentiality, supervision and required creditor authorisation for subprocessors. This is a proposed service, not a claim of a currently operating call centre.
Ordinary commercial collection correspondence can be prepared in-house. Genuine solicitor-branded letters require separate instruction to an authorised law firm. No solicitor partnership is yet in place.
Initial intended scope is ordinary B2B commercial invoices, subject to a debt-type and regulatory review before acceptance. Consumer credit, individual/sole-trader debts and litigated matters require specific assessment.
Avencrest pre-launch price schedule • October 2026 • Prices and service levels subject to operational-cost testing, legal review, availability, written terms and individual client approval. The contact form currently operates in preview mode only and does not send enquiries.